CAREERS

Service Officers (Counter Staff)

YEARS OF EXPERIENCE

LOCATION/AREA

United Arab Emirate

JOB DESCRIPTION

Currently we are looking for "Counter Staffs" for our branch network all across UAE. * To provide excellent customer service in any of the branch of Al Fardan Exchange * To attend customers for all business transactions available with AFEX. * To address customer complaints, branch detail enquiries, transaction enquiries, rate enquiries, conversion * To give information to customer about different modes of transaction, rates for different transaction/prices, * Perform product & services promotional & sales activities in the branch. Visit

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Call Center Representative

YEARS OF EXPERIENCE

At least 1 - 3 years of experience in Call Center

LOCATION/AREA

Sharjah

JOB DESCRIPTION

About The Role The customer service representative supports customers by taking calls from customers answering questions or addressing any concerns they may have. Their duties include handling many inbound and outbound calls to and from customers, listening to customers needs or issues and providing helpful solutions to their problems. What you’ll do in this role: * Attend every call, chat, tickets, requests and email that is assigned * Provide correct & complete information to every caller * Responsible and accountable for each and every ticket/request raised until resolved successfully * To be updated on all existing & new products and services and ready to assist customers any point of time * To responsibly coordinate with various internal departments, branches, customers, banks & service providers aiming to effectively resolve the issue at the earliest * To frequently analyze and report on any unusual delay of payments that requires investigation * Report on special/serious customer complaints/grievances that requires attention * Follow Call Center guidelines & telephone etiquettes at all times * Manage time effectively to complete assigned tasks on time Requirements * Possess a bachelor's degree * Must have a Minimum 1 Year of Call center experience * Preferably 1-3 years of industry experience (working either in front office or back office) * Ability to work under pressure * Strong organizational skills * Superior communication, both written and verbal * Proficient in the use of Microsoft Office products, particularly Excel and Outlook Al Fardan is an Equal Opportunity employer. This is a unique opportunity to grow your career with a growing company that rewards enthusiastic and motivated people. This position required a minimum 1 year of Call center Experience and Only short-listed applicants will be contacted. The successful applicant is required to undergo Background verification Check before commencement.

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IT Security Specialist

YEARS OF EXPERIENCE

3 - 5

LOCATION/AREA

Sharjah

JOB DESCRIPTION

Responsible for deployment, and Implementation of various SIEM solutions on the desired environment from scratch Conducts VA-PT on Business Environment (on-premise/cloud) using Digital Forensics/Custom tools and scripts Liaise with IT and Business teams to resolve security incidents, vulnerabilities and troubleshooting network problems Performs incident response and forensics on active breaches Implement new and amended security packages, as assigned Qualifications: Minimum 2-5 years of experience within cyber security preferably in Financial Services Industry Professional Certification like Security +/CEH/CISM/CISA/OSCP Hands on experience with the SIEM solutions Understanding of Firewall solutions like Cisco, FortiGate and Palo Alto Experience in email security and phishing analysis Hands on experience with digital forensics tools and techniques

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Call Center Representative

YEARS OF EXPERIENCE

1-3

LOCATION/AREA

Sharjah

JOB DESCRIPTION

The Organization Al Fardan Exchange is one of the leading financial service providers in the UAE, delivering value since 1971 through Adaptability, Service and Strength, with our diverse team members, representing over 31 nationalities in our 81+ strong network, spanning across all Emirates. About The Role The customer service representative supports customers by taking calls from customers answering questions or addressing any concerns they may have. Their duties include handling many inbound and outbound calls to and from customers, listening to customers needs or issues and providing helpful solutions to their problems. What you’ll do in this role: Attend every call, chat, tickets, requests and email that is assigned provide correct & complete information to every caller Responsible and accountable for each and every ticket/request raised until resolved successfully To be updated on all existing & new products and services and ready to assist customers any point of time To responsibly coordinate with various internal departments, branches, customers, banks & service providers aiming to effectively resolve the issue at the earliest To frequently analyze and report on any unusual delay of payments that requires investigation Report on special/serious customer complaints/grievances that requires attention Follow Call Center guidelines & telephone etiquettes at all times Manage time effectively to complete assigned tasks on time Requirements Possess a bachelor's degree Must have a Minimum 1 Year of Call center experience Preferably 1-3 years of industry experience (working either in front office or back office) Ability to work under pressure Strong organizational skills Superior communication, both written and verbal Proficient in the use of Microsoft Office products, particularly Excel and Outlook Al Fardan is an Equal Opportunity employer. This is a unique opportunity to grow your career with a growing company that rewards enthusiastic and motivated people. This position required a minimum 1 year of Call center Experience and Only short-listed applicants will be contacted. The successful applicant is required to undergo Background verification Check before commencement.

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