AL FARDAN EXCHANGE - AL FARDAN EXCHANGE
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CAREERS

Come work with us! Our high performance team is ever-expanding and we are always on the lookout for great people to join us.

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EMPLOYEE TESTIMONIALS

WHAT THEY’VE SAID ABOUT US

It is a job where I learned how to manage and control my time, achieve everyday tasks and it is wonderful to work with a multicultural organization wherein we have a lot of activities. In the call centre I gained the right social skills and how to be professional when talking and dealing with the customer, I follow the right steps that I learnt during the training.

Fatima Al Bloushi Customer Service Agent

Service Officers (Counter Staff)

YEARS OF EXPERIENCE

3-4 years of Remittance / banking industry experience

EDUCATION

Graduate

POST LAST UPDATED

April 23, 2021 - Friday

LOCATION/AREA

United Arab Emirate

NATIONALITY

Any

JOB DESCRIPTION

* Graduate in any discipline
* Min. 3-4 years of exchange industry / Financial Institution / Service industry experience (working either in front office or back office) as customer service agent.
* Should have prior exp. in handling customer complaints and resolving it within stipulated time frame.
* Punctuality, Commitment, Accountability, a Good Team worker
* Computer Skills & Typing speed

* Excellent Communication skills & Ability to work under pressure
* Able to maintain customer confidentiality
* Technical expert in computer applications
* Excellent Typing skills, Multi-tasking skills.
* To respond in a controlled and pleasant tone even during difficult situations.
* Ready to work in 7 days a week & multiple shift & rotations.

OPPORTUNITIES

JOB VACANCIES

Al Fardan Exchange is the UAE’s leading financial services company. Whether you are fresher or taking the next step in your career, we offer many ways for you to realise your ambitions. Join us if you want to enhance your skills and experiences to build a successful financial services career!

Branch Managers

YEARS OF EXPERIENCE

6-8 years of independent branch handling experience from money exchange/remittance company in GCC

LOCATION/AREA

United Arab Emirates

JOB DESCRIPTION

Urgently requires for our Branch expansion all across UAE • To supervise the branch operations by monitoring staffs activities, business development & enhance customer service. • To lead a team of front office staffs, ensure excellent customer. • Achieve & exceed branch business target. • To be aligned with the Annual Operating Plan (AOP) and achieve the targets as set in AOP • Work closely with Cluster Manager to develop & generate business leads with new & existing retail/corporate business. • Supervise, coach & develop a team of Tellers & FLA. To encourage & motivate team(s) to ensure best productivity from them.

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Cluster Managers

YEARS OF EXPERIENCE

10-12 years of exp. as a Cluster Manager or Area Manager in a money exchange/remittance company in GCC

LOCATION/AREA

United Arab Emirates

JOB DESCRIPTION

Urgently required for our branch expansion all over UAE • To lead 7-10 branch Manager(s) and oversee overall Front Office Operations of branches in the allocated cluster. • To ensure the delivery of exceptional operational & commercial standards throughout the territorial branches • To ensure compliance in all areas of operational activity and drive sales & profitability through the performance & development of branch managers, whilst managing within agreed budgets. • To ensure highest standards of customer experience and to improve NPS

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Service Officers (Counter Staff)

YEARS OF EXPERIENCE

3-4 years of Remittance / banking industry experience

LOCATION/AREA

United Arab Emirate

JOB DESCRIPTION

Currently we are looking for "Counter Staffs" for our branch network all across UAE. * To provide excellent customer service in any of the branch of Al Fardan Exchange * To attend customers for all business transactions available with AFEX. * To address customer complaints, branch detail enquiries, transaction enquiries, rate enquiries, conversion * To give information to customer about different modes of transaction, rates for different transaction/prices, * Perform product & services promotional & sales activities in the branch. Visit

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In case you didn’t see a vacancy on your desired position,
you can still send us your cv for review.

SUBMIT YOUR CV HERE