Welcome to AlfaClub

Terms & Conditions

Al Fardan Exchange is regulated by the Central Bank of the UAE

Welcome to AlfaClub. To understand our responsibilities to you and your responsibilities to us please read these terms and conditions. These are the standard terms when you sign up to be a member of the AlfaClub. If you have any questions, we have a FAQ document which may answer all your questions, if not any member of staff in the branches will be happy to help you. These terms and conditions apply at all times and take priority over anything a member of our team has indicated. All members of the AlfaClub agree to these terms and conditions by paying your Membership Fee and receiving your AlfaClub membership card (the” Membership Start Date”).

A. Definitions

1. Any reference to “Terms and Conditions” means the terms and conditions contained in this document as updated from time to time and published on the AlfaClub website.
2. “Al Fardan Exchange” means Al Fardan Exchange LLC registered in UAE under company number CN1027256 having its head office at Onyx Tower 2, The Greens, Dubai, UAE.
3. "AlfaClub Records" means all AlfaClub’s customer account information, data and other records relating to its AlfaClub members in electronic or physical form.
4. "AlfaClub" means the rewards programme established by AlfaClub and subject to these Terms and Conditions.
5. "AlfaClub Account" means the account reflecting all transactions relating to AlfaClub for a particular AlfaClub member in AlfaClub’s records
6. "AlfaClub Member" means any customer or proposed customer of Al Fardan Exchange who has paid the membership fee and has had a membership card issued.
7. “AlfaClub Relationship” means any supplier, issuer, merchant and/or other person offering any goods or services through AlfaClub
8. "AlfaClub Website" means the AlfaClub micro site pages at www.alfardanexchange.com/alfaclub, which is managed by Al Fardan Exchange LLC, or such other manager and operator as AlfaClub may appoint from time to time.

B. General

1. These terms and conditions are applicable to AlfaClub and, by becoming a AlfaClub member, the AlfaClub member agrees to be bound by the Terms and Conditions, as the same may be amended, supplemented, updated, replaced or otherwise varied by AlfaClub from time to time.
2. All determinations of opinion or fact to be made by AlfaClub under these Terms and Conditions shall be made by AlfaClub, at its absolute discretion and, in the case of facts, on the basis of AlfaClub Records, and each such determination shall be final, conclusive and binding on the AlfaClub member.
3. AlfaClub reserves the right, at any time, at its absolute discretion, without notice and without liability whatsoever on its part, to supplement, amend, replace, delete or otherwise vary any of the Terms and Conditions, including the Schedules, as well as the terms and conditions of any other policy referred to in the Terms and Conditions, and to change, vary, modify, terminate or cancel AlfaClub or any of its benefits or features, or otherwise do any other act with respect to the whole or any part of AlfaClub, or to withdraw or change the membership criteria and/or to limit or change the value / validity of AlfaClub and/or the manner of redemption on, AlfaClub.

C. Membership

1. Each AlfaClub member represents and warrants that they are aged at least 18 years and above and if offers are redeemed at merchant outlets offering alcohol, the member warrants that you are non-Muslim and over the age of 21.
2. Al Fardan Exchange as a fully regulated institution under the Supervision of the Central Bank of the UAE is bound by the legal requirements to obtain, verify and record information about its customers including AlfaClub Members. In order to provide the AlfaClub, Al Fardan Exchange agrees to deal with all AlfaClub Records securely and strictly in accordance with applicable data privacy and protection laws and regulations.
3. Membership of AlfaClub is offered at an annual fee of AED 10+ VAT for the first year of membership and thereafter renewable on the anniversary of the Membership Start Date at a fee for AED 5 + VAT.
4. AlfaClub reserve the right, at any time and without notice, to amend the validity period on a membership, as well as to extend or reduce the same.
5. AlfaClub reserve the right, at any time and without notice, to amend applicable annual fee on the membership to be implemented on all new and renewed memberships.
6. Membership of AlfaClub shall automatically cease at any time the AlfaClub Member ceases to pay the renewal membership fee on the anniversary of the Membership Start Date.
7. Membership of AlfaClub is non-transferable.
8. AlfaClub reserves the right, at any time, at its absolute discretion, without notice and without liability whatsoever on its part, to withdraw or discontinue any one or more of the AlfaClub Relationships or terminate membership on AlfaClub.
9. AlfaClub reserves the right, at any time, at its absolute discretion, without notice and without liability whatsoever on its part, to block access to the AlfaClub Account in case of unsatisfactory conduct of AlfaClub Member.

D. Indemnity

1. AlfaClub shall not be liable for losses, damages, expenses, claims or any other liability whatsoever, whether direct, indirect, consequential, incidental, special or punitive, sustained by a AlfaClub Member as a result of the availability, non-availability, maintenance or operation of the AlfaClub mobile application, the possession and/or use of a AlfaClub, or in any other way arising from membership in, or in connection with, AlfaClub, nor shall AlfaClub be responsible or held liable for any amounts payable by a AlfaClub Member to any third party arising out of the purchase, supply, quality, installation, use or otherwise, of a AlfaClub offer, or of any negligence, breach of statutory or other duty on the part of AlfaClub, any supplier, issuer, merchant and/or other person associated in any way, directly or indirectly, with AlfaClub.
2. AlfaClub makes no representation and provides no warranty whatsoever, expressed, or implied, and undertakes and assumes no liability whatsoever, in respect of the quality of any goods or services the subject of AlfaClub or their suitability or fitness for any use or purpose. All goods or services the subject of AlfaClub shall be accepted by the AlfaClub Member at his/her own risk and peril.
3. AlfaClub is not responsible for any disputes involving AlfaClub or any other aspect of AlfaClub between an AlfaClub member and any other party/parties involved in delivering a service/product or any other offer included in the AlfaClub mobile application.
4. Any personal liability arising out of the delivery or use of AlfaClub is solely the responsibility of the AlfaClub member.
5. Any applicable taxes, fees and services or any additional charges levied by the regulatory authorities or by the supplier must be paid by the AlfaClub Member while purchasing or redeeming any product or service on the AlfaClub mobile application.

E. Breach of Terms and Conditions

1. In the event of a breach by a AlfaClub Member of these Terms and Conditions or of any applicable provisions in any terms and conditions incorporated by reference in these Terms and Conditions, or in the event of the failure on the part of a AlfaClub Member to pay for any outstanding amounts due to AlfaClub within the prescribed time set by AlfaClub or for any other reason whatsoever, AlfaClub reserves the right, at its absolute discretion, to terminate the AlfaClub membership on AlfaClub mobile app and close his/her AlfaClub Account.

F. Governing law and jurisdiction

1. These Terms and Conditions are governed by the laws of the United Arab Emirates.
2. Each AlfaClub member hereby submits to the exclusive jurisdiction of the Dubai courts to settle any dispute arising out of or in connection with these Terms and Conditions and agrees not to argue to the contrary and waives objection to those courts on the grounds of inconvenient forum or otherwise in relation to proceedings in connection with these Terms and Conditions.