By requesting for issuance of, or using the Travelez Plus Visa Platinum multi-currency prepaid card (the “Card”)issued by us, you confirm and agree that you understand, accept and shall comply with these Terms andConditions and the Fees and Limits section“Agreement”), and you understand and agree thattheissuance of the Card to you is subject to you being successfully identified by us in accordance with thepolicy and procedures notified to you at the time of issuance of the Card. The Card is non-transferable,and it may be cancelled, repossessed, or revoked at any time without prior notice subject to applicablelaw.
“Additional Terms” | means the specific terms and conditions which apply to prepaid multi-currency cards as described herein for such Card. |
“AED” | means United Arab Emirates’ Dirham. |
“ATM” | means Automated Teller Machine. |
“Available Funds” | means the available balance in the Card that is available for utilization or withdrawal, as reduced by any transaction amounts which have been reserved, blocked, are pending or have otherwise not been processed or released. |
“Base Currency” | refers to the default currency i.e. “USD” and any Transaction performed by you in a currency not available on the Card will be converted into the Base Currency. |
“Card” | means each multi-currency prepaid card issued by us (including Supplementary Cards) to you whether with or without your name being printed or embossed on the physical Card and which may also be in the form of a virtual card. We may offer different types of prepaid Cards which may be subject to Additional Terms and Conditions. |
“Card Number” | means the unique sixteen-digit number printed or embossed on the face or reverse of the Card. |
“Card Services” | means any services provided by us, our third-party service providers, or the Program Manager or Card Processors, in connection with the Card, including call center services. |
“Charges” | means amounts (including any fees or charges) payable by you arising from usage of the Card under these Terms and Conditions and includes, without limitation all transactions fees, service charges, additional expenses, damages, legal costs and disbursements. |
“E-commerce website” | means internet websites where merchant accepts the Card for purchase of goods and services |
“Website” | means the website at the URL https://www.alfardanexchange.com/travelez-platinum or any future URL applicable to your Account and Card. |
“Identification Checks” | means checks carried out in order to obtain, verify and record information that identifies each person who purchases or loads funds onto a Card. We may ask you for your name, address, date of birth and other information, directly or indirectly that will allow us to reasonably identify you. We will ask to see your passport and/or other identifying documents where required. The activation of the Card is subject to successful verification of your identity by us. |
“Issuer” | means Abu Dhabi Islamic Bank PJSC (“ADIB”). |
“Limit” | means the limit set by us for usage on the Card for cash withdrawal or purchase of goods and services, subject to the Available Funds. We may change the set limit on the Card at any time at our sole discretion. |
“Load” | means to add money to the Card, and ‘Loaded’ and ‘Loading’ will be construed accordingly. |
“Merchant” | means any establishment, corporate entity, person or other virtual establishment, supplying goods and/or services, which accepts/honors the Card as a mode of payment. |
“PIN” | means a unique Personal Identification Number allocated to each Card. |
“POS Terminal” | means an electronic terminal available at Merchants whether local or international, capable of processing Transactions. |
“Primary Card” | means a person other than a Supplementary Cardholder who is the Primary applicant of the Card and who is considered by us to be an absolute owner of that particular Card Account and the funds held in it, for whom the Travelez Plus Platinum card was first issued post a successful Know-Your-Customer verification. |
“Program Manager” , “Card Processor” | means the party appointed by us to provide Card Services, support to Al Fardan Exchange branch and such other services as determined by us. |
“Replacement Card” | means a substitute Card which may be issued to you in the event of loss or theft of your Card. |
“Al Fardan Exchange branch” | means any participating branch or authorized distributor or a corporate entity’s touch point from which Cards can be issued or loaded. |
“Shortfall” | occurs in certain circumstances when the Available Funds and/or in the case of multi-currency Card a particular currency drops below zero (0). |
“Supplementary Card” | means each additional Card issued to an Al Fardan Exchange Customer which is linked to the Primary Cardholder’s Account as may be allowed by Al Fardan Exchange from time to time. |
“Supplementary Technology” | means any technologies or devices that we may introduce for use together with, or as a replacement for, your Card and which may include without limitation, wristbands and mobile wallets. |
“Transaction” | means transactions made by using the Card, whether with or without use of the Card Number, PIN or signature, and regardless of whether any slip or other voucher was signed by you and includes any cash withdrawal made available by us or the amount charged (or otherwise debited to the Card) by us or a Merchant for any goods, service or benefit (whether or not such service was utilized by you) obtained by the use of the Card, the Card Number or the PIN or in any other manner, including mail, telephone, facsimile or internet orders. |
“Mobile Services” | Mobile Services are optional mobile applets that may be available to download through you Registered Mobile Device. Mobile Services may enable you to use your Registered Mobile Device to perform transactions such as balance enquiries, view available funds and Customer Services communications. |
“Auto Wallet Transfer” | means where a Currency Wallet has insufficient funds, funds will be automatically transferred from another Currency Wallet to allow the transaction to be completed. Auto Wallet Transfers will be completed at the Conversion Rate. |
“Supported Currency” | means United States Dollars (“USD”), Euro (“EUR”), Great British Pounds (“GBP”), Australian Dollars (“AUD”), Canadian Dollars (“CAD”), Hong Kong Dollars (“HKD”), Thai Baht (“THB”), Japanese Yen (“JPY”), Singapore Dollars (“SGD”), Indian Rupees (“INR”), Omani Rial (“OMR”), Qatari Riyal (“QAR”), Bahraini Dinar (“BHD”), Arab Emirates Dirham (“AED”), Swiss Franc (“CHF”), Saudi Arabian Riyal (“SAR”), Turkish Lira (“TRY”), Kuwaiti Dinar (“KWD”), Egyptian Pound (“EPG”), Chinese Yuan (“CNY”) and other such foreign currencies as notified by us to you from time to time. |
“Unsupported Currency” | means a currency other than a Supported Currency. |
“Wallet” | means a currency wallet on each multicurrency prepaid Card which will comprise Available Funds in Base Currency or any other currency as provided by us at our sole discretion. Each currency will be assigned to a Wallet on your Card. |
“We”, “Us”, “Our” | means Al Fardan Exchange LLC or any of its branches, subsidiaries or its successors, assigns, the Program Manager or agents (where the context permits). |
“Working Day” | means any day of the week, excluding Fridays, Saturdays and statutory holidays in UAE. |
“You”, “your” | means the cardholder of the Card or the person to whom the Card is issued, |
Transaction and Load Limits | Amount | Currency |
---|---|---|
Maximum balance on Account at any one time: | $10,000 | USD |
Maximum aggregate amount you can load per 24-hour period (no amount can be loaded if the result will exceed the maximum balance) | $10,000 | USD |
Maximum aggregate amount you can load per week | $13,500 | USD |
Maximum aggregate amount you can load per month | $20,000 | USD |
Maximum aggregate amount you can load per Year | $60,000 | USD |
Maximum amount you can withdraw from ATMs per day | $1,400 | USD |
The foreign currency equivalent for the above-listed amounts will be determined based on the Conversion Rate or the VISA Conversion Rate, as applicable. For this section, a “day” is defined as a 24-hour period commencing at midnight UAE time.
Account Fee Schedule
Please refer to https://www.alfardanexchange.com/travelez-platinum for the latest and detailed Rates, Charges & Fees, transaction/load/reload limits. Al Fardan Exchange possess the right to revise the Rates, Charges & Fees, transaction/load/reload limits without prior intimation/notification to the Customer. Apart from the ATM fee charged by Al Fardan Exchange there might be fees, charges, surcharge and withdrawal fees applicable to all ATM transactions, which the respective ATM operators may impose on their own and the same will be passed to the customer by Al Fardan Exchange.
Initial Load on your multi-currency prepaid card is free. However, there is a charge of AED 5 for reloading the card.
NOTE: You can load maximum of AED 5,000 per transaction with the reload charges for AED currency wallet. Total load limit allowed on your multi-currency prepaid card is USD 10,000 (Equivalent of all currencies)