We value our customers
WE VALUE OUR CUSTOMERS
Our Commitment to Customers
At Al Fardan Exchange, as we continue our journey in serving our customers, we uphold our commitment to customer protection and customer rights. We treat it as a responsibility and privilege to safeguard your interests and rights. For us, customer trust is paramount, and we recognize the importance of transparency, integrity, and accountability in fostering lasting relationships with our valued clientele.
Equality & Respect: Treating Customers fairly is our integral part of our business conduct and culture. We treat every customer with equality, fairness, respect, and empathy, at all stages of our relationship, regardless of ability, nationality, religion, income level, status, gender, age, background or circumstance.
Continuous Education: Our staff undergo regular training to ensure fair treatment and positive consumer relations. We advocate good ethics, values and transparency in promoting and selling our Products and/or Services. We believe in positive Consumers relations, Complaint management and Complaint resolution.
Accessible Information: We provide information in clear and plain language to all the customers and to the best possible manner in user-friendly formats. We strive to communicate clearly and effectively, catering to diverse needs including those of People of Determination and those who have special needs.
Customer's Interest First: We place customer’s interest in the forefront. Avoiding conflicts of interest with customers is crucial for maintaining trust and integrity in any business relationship. We try to identify and mitigate risks of situations or arrangements and inform situations that could create Conflict of Interest with customers which allows them to make informed decisions and helps to maintain transparency in our business relationships with required consents in place.
Ethical Conduct: We are committed to conducting our business and market activities in a manner that prioritizes the best interests of our customers. This entails consistently exercising due skill, care, and diligence, while maintaining integrity and upholding high ethical standards in all our interactions. Our aim is to foster fair, honest, and professional relationships with our customers, ensuring their interests and well-being are always given utmost consideration.
Responsible Marketing: Our marketing endeavours are anchored in honesty and accuracy, with full disclosure of terms, conditions, and any pertinent information related to our products and services. We are committed to delivering reliable and understandable information through all communication channels.
Our Promise to You:
We are unwavering in our dedication to protecting our customers and their rights. By fostering a culture of transparency, integrity, and customer-centricity, we aim to build enduring relationships
built on trust, respect, and mutual benefit. Your satisfaction is our top priority, and we remain committed to delivering excellence in everything we do. As we continue to evolve and innovate, rest assured that our commitment to championing customer rights will remain steadfast, ensuring that every interaction with us is characterized by integrity, empathy, and excellence.
Service Recovery:
We strive to provide excellent service to all our valued customers. However, we understand that occasionally, things may not go as planned and we want to ensure that any concerns, dissatisfaction or grievances you may have, are being addressed promptly and effectively.
For a smooth service recovery process:
Contact Us:
Customer Care No: 600522265
Write to Us:
Email ID: customercare@alfardanexchange.com
Your satisfaction is of utmost importance to us, and we are committed to ensuring that you have a positive experience with Al Fardan Exchange.