Key Facts Statement - Prepaid Cards - AL FARDAN EXCHANGE
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KFS - Prepaid Cards

KFS - Prepaid Cards

KEY PRODUCTS & SERVICES

We offer the following range of Prepaid Reloadable Card products to ensure the safest and most reliable way to spending money domestically and/or internationally.

  • Travelez Plus Platinum - (20 wallet multicurrency)
  • Travelez Plus Classic - (13 wallet multicurrency)

A safer alternative to cash, the Al Fardan Exchange Travelez prepaid VISA card offers customers a secure and convenient way to carry their holiday travel money and access their funds globally. With over 30 million merchants, 2 million ATMs and options to shop online, there are countless ways to take customers’ money further. The card is tailored for customers travelling abroadwith added rewards via- Visa Platinum benefits. The multi-currency card can be pre-loadable with up to 20 currencies listed below under ‘Program Information’.

Whether travelling for leisure, business, education or simply enjoying a “Staycation” in the UAE, the Travelez Plus Platinum Visa card is an ideal smart companion providing convenience The Travelez Plus Platinum Visa card is locks - competitive foreign exchange rates before travelling allowing customers to transact with up to 20 different pre loadable currenciesat over 30 million merchant locations around the world.

Program Details

Travelez Plus Platinum
Approval from CBUAE Obtained NOC to sell and load cards from Al Fardan Exchange branches.
BIN Sponsor & Institution Abu Dhabi Islamic Bank (ADIB)
Program Manager Al-Fardan Exchange LLC
Scheme VISA - Single Message System
External Interfaces API’s, Mobile Apps.
Internal Interfaces 3D Secure, SMS Global.
Call Centre 600522265

 

Program Information:

Product Multicurrency Travel Card
Islamic Covered Shariah compliant
BIN sponsor Abu Dhabi Islamic Bank
Program Type General purpose reloadable (Visa Travel Money Card)
Multicurrency Travel
Card Scheme Visa
Currencies Australian Dollar - AUD, Singapore Dollar - SGD, Euro - EUR, UAE Dirhams - AED, US Dollars - USD, British Pound - GBP, Canadian Dollar - CAD, Japanese Yen - JPY, Thai Bhat - THB, Hongkong Dollar - HKD, Omani Rial - OMR, Bahraini Dinar - BHD, Qatari Rial - QAR, Saudi Rial - SAR, Swiss Franc - CHF, Kuwaiti Dinar - KWD, Turkish Lira - TRL, Egyptian Pound - EGP, Chinese Yuan - CNY
List of BIN [Visa] 474121 [Base currency - USD]
Personalized / Non-Personalized Personalized and Non – Personalized
Implementation Type Single Messaging
Card Usage Domestic and International
Transaction Set
  • EMV, MS, Contactless, E-Commerce Transactions, CP & CNP
Channels
  • Al Fardan Exchange Branches
  • Dedicated Mobile App - Android and iOS
Customer Touchpoints
  • Dedicated Mobile App
  • Al Fardan branches
  • Al Fardan Call Centre – 600522265
Card load up method
  • Cash – Al Fardan Exchange Branches
Product Features
  • Multi-currency: One card that can be loaded in 20 currencies
  • Reloadable: in 20 currencies with locked-in exchange rates.
  • Prepaid card: Pay Before Use.
  • Security: Chip and PIN (EMV) protection
  • Additional Feature: Contactless / Tap and Pay(NFC enabled
  • 3DS (2.0) for online security (OTP on Email and SMS)
  • Can be used on all channels: POS, ATM, Online
  • Global acceptance: More than 30 million merchant locations worldwide; More than 2 million ATMs worldwide
  • Option to personalize with name printed on card (Additional charges apply)
  • Mobile app to manage cardholder account (available on Android, iOS)
  • Customer support email: support@travelezcard.com
Limits
  • Validity of the card: 60 months
  • Choice to the cardholder: No named card and Personalization with Name
  • Max card balance: ($ 10,000).
  • Daily Load up Amount (in 24 Hours) / No of Load ups (Whichever comes first): $10,000 or 2 load up transactions
  • Weekly Load up amount /No of Load ups (whichever comes first): $13,500 or 3 transactions.
  • Monthly Load up amount /No of Load ups (whichever comes first): $20,000 or 5 transactions.
  • Yearly Load up amount /No of Load ups (whichever comes first): $60,000 or 60 transactions.
  • ATM Daily withdrawal limit: $1,400
Compliance Cards issued only to UAE Nationals and Residents who are minimum of 18 years old with a valid Emirates ID
Risk, Fraud Management, Chargeback and Disputes Managed by Al Fardan Exchange
Customer Service 600522265
Support language: English and Arabic.
Visa Platinum Benefits For more information, click the link below https://ae.visamiddleeast.com/en_AE/support/consumer/card-benefits.html#3

 

Transaction and Load up Limits

Transaction and Load up Limits Amount Currency
Maximum balance on Account at any one time: $10,000 USD
Maximum aggregate amount you can load up per 24-hour period (no amount can be loaded up if the result will exceed the maximum balance)
Maximum number of load ups : 2		 $10,000 USD
Maximum aggregate amount that can be load up in 1 Week
Maximum number of loadups : 3		 $13,500 USD
Maximum aggregate amount that can be loaded up in 1 Month
Maximum number of loadups : 5		 $20,000 USD
Maximum aggregate amount that can be loaded up in 1 Year
Maximum number of loadups : 60		 $60,000 USD
Maximum amount you can withdraw from ATMs per day $1,400 USD
Minimum Load up amount during first time card purchase AED 0 (zero) AED

Account Fee Schedule

Item FEE (in USD if not specified)
Note: All Charges are excluding VAT
Card Issuance – Non-Personalized card (for Primary and Secondary card(s)) AED 50
Card Issuance – Personalized card (for Primary and Secondary card(s)) AED 65
Card Issuance Additional Charges AED 0 (zero) for minimum load upof AED 100 or above during card issuance AED 5 for load up of below AED 100 during card purchase.
Card Replacement - Non-Personalized card (for Primary and Secondary card(s)) AED 50
Card Replacement - Personalized card (for Primary and Secondary card(s)) AED 65
Account Inactivity*
After the completion of the six months& every subsequent month Al Fardan Exchange reserves the right to cancel the card with/without notice to the customer if no business transaction is noticed for a period of continuous eleven months.
*An account is considered dormant if there are no business transactions (E.g.: Point of Sale purchases, Load ups, , E-Commerce, Cash withdrawal from ATM) in the previous six months.		 AED 5 (or Equivalent of foreign currencies)
Load up Fee (during card purchase only) (for Primary and Secondary card)
  • Foreign Currency load up charges: AED 0 for AED 100 equal and above equivalent of foreign currency load ups
  • Foreign Currency load upcharges : AED 5 for below AED 100 equivalent of foreign currency load ups
  • Dirham Fee : - For AED Load ups (only) : AED 5 (irrespective of the amount loaded up on the card)
Load up Fee (subsequent load up in to the card) (for Primary and Secondary card(s))
  • Load upfee : AED 5
  • In addition to the of above Load up fee a Dirham Fee AED 5 if the amount reloaded is only in Dirhams (AED).
Withdrawal fee at AFEX branches AED 5 per every AED 5,000.00 withdrawn and multiple thereof
ATM Usage Charges
Domestic ATM Withdrawal Fee (for Primary and Secondary card(s)) Below are the charges for the respective currency withdrawals:-
AED: 5; USD: 3; EUR: 2; GBP: 2; CAD: 3; AUD: 3; HKD: 20; THB: 100; SGD: 7.5; INR: 100; JPY: 250; OMR: 1; QAR: 10; BHD: 1 ; SAR: 10; KWD: 1; CHF: 3; CNY: 20; TRL: 15; EGP: 40;
Domestic ATM Balance Inquiry Fee (for Primary and Secondary card(s)) Below are the charges for the respective currency withdrawals:-
AED: 2; USD: 1; EUR: 1; GBP: 1; CAD: 1.5; AUD: 1.5; HKD: 3; THB: 40; SGD: 5; JPY: 125; OMR: 0.5; QAR: 5; BHD: 0.5; SAR: 2; KWD: 0.5; CHF: 1; CNY: 10; TRL: 7.5; EGP: 10; INR: 50;
International ATM Withdrawal Fee (Outside the UAE) (for Primary and Secondary card(s)) Below are the charges for the respective currency withdrawals:-
AED: 5; USD: 3; EUR: 2; GBP: 2; CAD: 3; AUD: 3; HKD: 20; THB: 100; SGD: 7.5; INR: 100; JPY: 250; OMR: 1; QAR: 10; BHD: 1 ; SAR: 10; KWD: 1; CHF: 3; CNY: 20; TRL:15; EGP: 40;
International ATM Balance Enquiry Fee (Outside the UAE) (for Primary and Secondary card(s)) Below are the charges for the respective currency withdrawals:-
AED: 2; USD: 1; EUR: 1; GBP: 1; CAD: 1.5; AUD: 1.5; HKD: 3; THB: 40; SGD: 5; JPY: 125; OMR: 0.5; QAR: 5; BHD: 0.5; SAR: 2; KWD: 0.5; CHF: 1; CNY: 10; TRL: 7.5; EGP: 10; INR: 50;
Other Charges
Currency Conversion Fee (for Primary and Secondary card(s)) 3.5% of amount of the transaction, applied when calculating the Conversion Rate
Alerts – Email Alerts – SMS
No Charge No Charge

The foreign currency equivalent for the above-listed amounts will be determined based on the Conversion Rate or the VISA Conversion Rate, as applicable.For this section, a “day” is defined as a 24-hour period commencing at midnight UAE time.

Program Details:

Travelez Plus Classic
Approval from CBUAE Obtained NOC to sell and load up cards from Al Fardan Exchange branches.
BIN Sponsor & Institution Abu Dhabi Islamic Bank (ADIB)
Program Manager Al-Fardan Exchange LLC
Scheme VISA - Single Message System
External Interfaces API’s, Mobile Apps, Self Service Portal.
Dispute Processing Processor
Call Centre 600522265

 

Program Information:

Program Manager Al Fardan Exchange LLC
Product Multicurrency Travel Card
Islamic Covered Shariah Compliant
BIN sponsor Abu Dhabi Islamic Bank (ADIB)
Program Type General purpose load up(Visa Travel Money Card)
Multicurrency Travel
Card Scheme VISA
Supported Currency UAE Dirhams (“AED”), Euro (“EUR”), Great British Pounds (“GBP”), United States Dollars (“USD”), Australian Dollars (“AUD”), Canadian Dollars (“CAD”), Singapore Dollars (“SGD”), Hong Kong Dollars (“HKD”), Japanese Yen (“JPY”), Thai Baht (“THB”), Qatar Riyal (“QAR”), Omani Rial (“OMR”), Bahraini Dinar (“BHD”) –
Personalized/Non-Personalized Personalized and Non- Personalized
Implementation Type Single Messaging
Card Usage Domestic and International
Transaction Set
  • EMV, MS, Contactless, E-Commerce Transactions, CP & CNP
Channels
  • AFEX 85+ Branches
  • Dedicated Mobile App – Android and iOS versions.
Customer Touchpoints
  • Dedicated Mobile App
  • AFEX 85+ branches
  • AFEX Call Centre
Card loads up method
  • Cash – Al Fardan Exchange Branches
Product Features
  • Multi-currency: One card that can be loadedup in13currencies
  • load up:in 13currencies with locked-in exchange rates.
  • Prepaid card: Pay Before Use.
  • Security: Chip and PIN (EMV) protection
  • Additional Feature: NFC enabled (Contactless / Tap and Pay)
  • Can be used on all channels: POS, ATM, Online
  • Global acceptance: More than 30 million merchant locations worldwide; More than 2 million ATMs worldwide
  • Option to personalize with Name printed on Card (Additional charges apply)
  • Mobile app to manage cardholder account (available on Android, iOS)
  • Customer support email: support@travelezcard.com
Limits
  • Validity of the card: 60 months
  • Choice to the cardholder: No named card and Personalization with Name
  • Max card balance: $ 10,000.
  • Daily Load up Amount (in 24 Hours) / No of Load ups (Whichever comes first): $10,000 or 2 load up transactions
  • Yearly Load up amount /No of Load ups (whichever comes first): $100,000 or 60 transactions.
  • ATM Daily withdrawal limit: $700
Compliance Cards issued only to UAE Nationals and Residents who are minimum of 18 years old with a valid Emirates ID.
Customer Service 600522265
Support language: English and Arabic.
Visa Platinum Benefits For more information, click the link below
https://ae.visamiddleeast.com/en_AE/support/consumer/card-benefits.html#3

 

Account Fee Schedule - Travelezplus Travel Card

Item FEE (in AED if not specified)
Note: All Charges are excluding VAT
Card Issuance 30
Card Replacement 30
Cash Withdrawal Convenience Fee 10.00
Card Inactivity (per month after 12 months of inactivity) 5.00
Load up Fee 5.00
ATM Usage
Domestic ATM Withdrawal AED 5.00
Domestic ATM Balance Inquiry AED 2.00
International ATM Withdrawal (withdrawals outside the UAE)
USA 2 USD
Euro Zone 1.5 EUR
UK 1.5 GBP
Canada 3.00 CAD
Australia 3.00 AUD
Hong Kong 15 HKD
Thailand 80 THB
Singapore 7.5 SGD
Japan 250 JPY
Oman 1 OMR
Qatar 10 QAR
Bahrain 1 BHD
International ATM Balance Enquiry
USA 1 USD
Euro Zone 1 EUR
UK 1 GBP
Canada 1.5 CAD
Australia 1.5 AUD
Hong Kong 7 HKD
Thailand 40 THB
Singapore 5 SGD
Japan 125 JPY
Oman 0.5 OMR
Qatar 5 QAR
Bahrain 0.5 BHD
Customer Services
Call Center No charge
E-statement No charge
Mobile app No charge
Online Account Management No charge
Other Charges
Currency Conversion Fee 3.5% of amount of the transaction, applied when calculating the Conversion Rate
Emergency Cash (excluding transfer fees) 20
Emergency International Card Replacement (excluding card courier fee) 30
Account Closure 30
Account to Account Transfer 5