Careers - AL FARDAN EXCHANGE
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Come work with us! Our high performance team is ever-expanding and we are always on the lookout for great people to join us.

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JOB VACANCIES

Al Fardan Exchange is the UAE’s leading financial services company. Whether you are fresher or taking the next step in your career, we offer many ways for you to realise your ambitions. Join us if you want to enhance your skills and experiences to build a successful financial services career!

Posted On - 10-08-2021

Call Center Representative

YEARS OF EXPERIENCE

At least 1 - 3 years of experience in Call Center

LOCATION/AREA

Sharjah

JOB DESCRIPTION

About The Role The customer service representative supports customers by taking calls from customers answering questions or addressing any concerns they may have. Their duties include handling many inbound and outbound calls to and from customers, listening to customers needs or issues and providing helpful solutions to their problems. What you’ll do in this role: * Attend every call, chat, tickets, requests and email that is assigned * Provide correct & complete information to every caller * Responsible and accountable for each and every ticket/request raised until resolved successfully * To be updated on all existing & new products and services and ready to assist customers any point of time * To responsibly coordinate with various internal departments, branches, customers, banks & service providers aiming to effectively resolve the issue at the earliest * To frequently analyze and report on any unusual delay of payments that requires investigation * Report on special/serious customer complaints/grievances that requires attention * Follow Call Center guidelines & telephone etiquettes at all times * Manage time effectively to complete assigned tasks on time Requirements * Possess a bachelor's degree * Must have a Minimum 1 Year of Call center experience * Preferably 1-3 years of industry experience (working either in front office or back office) * Ability to work under pressure * Strong organizational skills * Superior communication, both written and verbal * Proficient in the use of Microsoft Office products, particularly Excel and Outlook Al Fardan is an Equal Opportunity employer. This is a unique opportunity to grow your career with a growing company that rewards enthusiastic and motivated people. This position required a minimum 1 year of Call center Experience and Only short-listed applicants will be contacted. The successful applicant is required to undergo Background verification Check before commencement.

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Posted On - 03-11-2022

Call Center Representative

YEARS OF EXPERIENCE

1-3

LOCATION/AREA

Sharjah

JOB DESCRIPTION

The Organization Al Fardan Exchange is one of the leading financial service providers in the UAE, delivering value since 1971 through Adaptability, Service and Strength, with our diverse team members, representing over 31 nationalities in our 81+ strong network, spanning across all Emirates. About The Role The customer service representative supports customers by taking calls from customers answering questions or addressing any concerns they may have. Their duties include handling many inbound and outbound calls to and from customers, listening to customers needs or issues and providing helpful solutions to their problems. What you’ll do in this role: Attend every call, chat, tickets, requests and email that is assigned provide correct & complete information to every caller Responsible and accountable for each and every ticket/request raised until resolved successfully To be updated on all existing & new products and services and ready to assist customers any point of time To responsibly coordinate with various internal departments, branches, customers, banks & service providers aiming to effectively resolve the issue at the earliest To frequently analyze and report on any unusual delay of payments that requires investigation Report on special/serious customer complaints/grievances that requires attention Follow Call Center guidelines & telephone etiquettes at all times Manage time effectively to complete assigned tasks on time Requirements Possess a bachelor's degree Must have a Minimum 1 Year of Call center experience Preferably 1-3 years of industry experience (working either in front office or back office) Ability to work under pressure Strong organizational skills Superior communication, both written and verbal Proficient in the use of Microsoft Office products, particularly Excel and Outlook Al Fardan is an Equal Opportunity employer. This is a unique opportunity to grow your career with a growing company that rewards enthusiastic and motivated people. This position required a minimum 1 year of Call center Experience and Only short-listed applicants will be contacted. The successful applicant is required to undergo Background verification Check before commencement.

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Al Fardan Exchange is proud to have a platform for working and training in the field of financial services for Emiratis, who are one of the main tributary of the workforce in the financial sector in the country. Al Fardan Exchange, being the oldest and most prestigious exchange company in the UAE, confirms that it will always be one of the main arms in attracting locals in the private sector, training and qualifying them, and investing in developing their capabilities in a way that opens the horizon in their professional development and access to leadership positions in banking sector.

Hasan Al Fardan

Chief Executive Officer

Enabling Emiratis to engage in the remittance industry and financial services sector is one of our priorities as Al Fardan Exchange Board of Directors. Being a pioneer in the UAE remittance market, we don’t spare any efforts to achieve this noble goal. We also strive to create an attractive environment that fits the aspirations and needs of the new graduates from our locals, and also provide them with the opportunity to start learning the basics of financial and banking services.

Mohammed Al Fardan

Vice Chairman

EMPLOYEE TESTIMONIALS

WHAT THEY’VE SAID ABOUT US

It is a job where I learned how to manage and control my time, achieve everyday tasks and it is wonderful to work with a multicultural organization wherein we have a lot of activities. In the call centre I gained the right social skills and how to be professional when talking and dealing with the customer, I follow the right steps that I learnt during the training.

Fatima Al BloushiCustomer Service Agent

Fatima Al Bloushi

It is a job where I learned how to manage and control my time, achieve everyday tasks and it is wonderful to work with a multicultural organization wherein we have a lot of activities. In the call centre I gained the right social skills and how to be professional when talking and dealing with the customer, I follow the right steps that I learnt during the training.

Abdulla Al DarmakiSupervisor

Abdulla Al  Darmaki

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