Heartfelt Eid with Al Fardan Exchange

Whether you are sending money, exchanging currency, paying bills, or getting yourself a Travelez Card, every transaction through the AlfaPay App or at any Al Fardan Exchange branches brings you one step closer to celebrating Eid with your loved ones in the UAE.5 lucky winners will receive a fully paid trip for four family members to the UAE.
Promotion is valid until 31st May 2025.

Click and download the AlfaPay app

Money Transfers

Send money to your loved ones with our AlfaPay Mobile App or at your nearest Al Fardan Exchange branch. Not only are our rates competitive, but every transfer you make gives you 2 chances to reunite with your loved ones here in the UAE.

Money Exchange

Traveling abroad and need foreign currency? Visit one of our 90+ strategically located branches across the UAE to exchange your money. Enjoy the best exchange rates while spending quality time with your loved ones, whether at home or abroad. Plus, with every exchange, you get a chance to win exciting prizes!

Travelez Card

Planning to travel this May before the summer rush? Smart choice! Get our Travelez Prepaid Card and load up to 22 currencies. Travel cashless and save on foreign exchange fees. You can obtain your card instantly at any Al Fardan Exchange branch in just minutes! Plus, you get two chances to win when you apply for a new Travelez card.

Value Added Services

Simplify your bill payments through the AlfaPay App or at your nearest Al Fardan Exchange branch and earn chances to enter exciting draws. You receive one chance for every transaction you make, so the more you transact, the higher your chances of winning fantastic rewards!

Download AlfaPay app here: Click here

Check nearest Al Fardan branch here: Click here

Draw Entry Benefits

Draw Schedule & Eligibility

Terms and Conditions

UAE Tour Package voucher: This promotion is brought to you by Al Fardan Exchange- Sole Proprietorship L.L.C (hereafter referred to as Al Fardan Exchange), a company licensed by the Central Bank of the UAE.

• Promotion Period: 31 days; Starting from May 01^st, 2025 to May 31^st, 2025 (both dates inclusive).
• Voucher Value & Inclusions: Valid for UAE tour bookings up to AED 15,000/- (UAE Dirhams Fifteen thousand only) / winner for 4 people, which is inclusive of the winner. The tour package is inclusive of return flight tickets, airport transfers, hotel accommodation, UAE Sightseeing activities.
• Non-Transferable: The UAE tour package cannot be transferred to others.
• Service Amendments: Once issued, services may only be amended subject to provider restrictions. Please note that additional charges may apply.
• Partner Agency: The travel agency we are partnered with is Musafir.com.
• Redemption: This voucher may be redeemed for services offered by Musafir.com, either online or through their customer service team. 
• Validity: The voucher is valid until November 30, 2025, and will be considered null and void thereafter.
• Non-Monetary Value: This voucher has no monetary value and cannot be separated, transferred, reused, changed, exchanged, or refunded, either partially or in full.
• Peak and Blackout Dates: This offer is not valid during peak and blackout dates.
• Legal Terms: Musafir.com’s standard Force Majeure and Indemnity clauses apply. In case of a conflict, Musafir.com’s legal terms will take precedence.
• Non-Changeable: Once confirmed, this voucher is non-refundable and non-changeable.
• Promotional Limitations: This voucher cannot be combined with any other discounts, offers, promotions, or similar products.
• Full Redemption Required: The offer may only be redeemed until the full voucher value is met. If a partial amount is used, the remaining balance cannot be combined with another product, nor can it be refunded in cash or kind.
• Terms Modification: Musafir.com reserves the right to amend, change, or modify the terms and conditions of this voucher at its discretion, either independently or with the tour operator.
• Availability: All services are subject to availability at the time of booking.
• Excess Payment: If the value of any element in the travel service exceeds the voucher value, the customer must pay the difference.
• Single Use: The winner can redeem a voucher for 4 people of their choice, & inclusive of him/her up to a value of AED 15000 in total. This voucher can be used once only.
• Customer Support: For inquiries, please call the Musafir Hotline at 600 544 405 or email help@musafir.com.

Generic T&C

This promotion is brought to you by Al Fardan Exchange - Sole Proprietorship L.L.C (hereafter referred to as Al Fardan Exchange), a company licensed by the Central Bank of the UAE.

• Eligibility: This promotion is open exclusively to UAE residents holding a valid Emirates ID and it applies only to individual International Money Transfers, Currency Exchange, Value-Added Services (Credit card payments, mobile recharges, government fees & fine payments) & Purchase of a new Travelez Card
• Winners: A total of 5 winners will be selected during the promotion period viz. 01st May 2025 to 31st May 2025 (31 days; both dates inclusive).
• Prize Collection: Winners must submit a copy of their transaction confirmation receipt from Al Fardan Exchange, along with a valid Emirates ID and/or passport to claim their prize.
• Eligibility Criteria: Promotion eligibility is based on successful money transfers made at any Al Fardan Exchange branch or AlfaPay app unless blocked by compliance or correspondent bank issues.
• Transaction Status: Cancelled, returned, or void remittance transactions are not eligible for the promotion.
• Draw Entry: All valid money transfer transactions must be completed within the promotional eligibility period to enter the e-raffle draws.
• Weekly Draws: All customers making transactions within the weekly schedule will be eligible for the weekly draw
• Administration: All e-raffle draws will be conducted by officials from the Economic Department of the UAE government.
• Winner Notification: Winners will be notified by an authorized representative of Al Fardan Exchange.
• Modes of Notification: Winners will be notified through the official communication channels of Al Fardan Exchange.
• Claim Period: All winners must claim their rewards on or before 31st July 2025.
• Cash Redemption: If the winner chooses not to use the flight ticket, the voucher can be redeemed for cash up to AED 7,500 in total. The winner can choose this option until 31st July 2025 only.
• Entry Denial: Al Fardan Exchange reserves the right to deny entry for any remittance transaction deemed unethical, false, or unauthentic.
• Fraudulent Activity: If a transaction is found suspicious or fraudulent, Al Fardan Exchange reserves the right to withdraw the prize and disqualify the participant.
• Marketing Consent: Consent of the winners will be taken for the publication of their photos, videos, and names for marketing purposes and waive any claims against Al Fardan Exchange regarding this use.
• Terms Amendments: Al Fardan Exchange reserves the right to amend these Terms and Conditions as directed by government regulators, with prior notice to customers.
• Promotion Status: Al Fardan Exchange reserves the right to postpone, cancel, or suspend the promotion for any reason.
• Draw Date Changes: Al Fardan Exchange may change the draw date at its discretion, and any new dates will be communicated through official channels.
• Compliance: Failure to comply with these Terms and Conditions may result in disqualification.
• Final Decision: The decision of Al Fardan Exchange regarding any promotion-related issues is final and binding.
• Prize Conditions: The prize is non-exchangeable, non-transferable, and non-refundable; only a cash alternative is offered.
• Prize Draw Decisions: The decisions regarding the prize draw are final and compliant with government regulations; no correspondence will be entertained.
• Transaction Responsibility: Al Fardan Exchange is not responsible for incomplete transactions; such transactions will not be valid for entry into the prize draw.
• Acceptance of Terms: Participants are deemed to accept and agree to these Terms and Conditions upon entry. Al Fardan Exchange reserves the right to refuse entry or prize claims from anyone in breach of these terms.
• Liability Limitations: Al Fardan Exchange and its agents will not be liable for any loss, damage, personal injury, or death resulting from accepting the prize.
• Legal Compliance: The promotion is subject to all applicable laws and is void where prohibited by law.
• Monetary Loss: Al Fardan Exchange is not liable for any monetary loss or damage resulting from participation in the promotion.
• Force Majeure: Al Fardan Exchange is not liable for any failure to comply with obligations due to Force Majeure events.
• Governing Law: All disputes arising from this promotion are subject to UAE laws and the jurisdiction of its competent courts.
• Personal Information: Al Fardan Exchange will never ask for personal bank details or require winners to pay a fee to claim prizes.
• Winner Announcements: For updates on winner felicitations, visit Al Fardan Exchange’s website or follow us on social media (Facebook & Instagram).
• Inquiries and Complaints: For clarifications or complaints, call 600522265 or email customercare@alfardanexchange.com with “Promotion” in the subject line. We will aim to resolve a complaint within 10 working days or a final response will be given in 30 working days in accordance with the resolution procedures.
• Fraud Reporting: Report any theft, loss, stolen card, or unauthorized transactions immediately to Al Fardan Exchange Customer Service at 600522265 or email customercare@alfardanexchange.com (Available 24/7) or fraud.reporting@alfardanexchange.com.(Available from 08:00 am to 12:00 pm)

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